I really wish there was an option on those Customer Service Surveys that says specifically, “The representative I spoke to was lovely and helpful and deserves all of the raises but I think that you, as a corporation, should die in a fire.”
hey as somebody who works in one of those companies that sends out those surveys, never, NEVER mention how much you hate the company in them. just talk about the representative. then, go to the company’s social media page and blast your bad reviews there
those surveys decide our pay, they decide whether we get bonuses or not, they decide if we get to keep our jobs or not. i’ve read transcripts on surveys where it’s has been praising the representative but mentioned one bad thing about the company. that fell to the representative because they should have been enough to sway the customers opinion.
Hey just to add on, if you liked the representative, and the survey is asking for opinions on a scale of 0-10… please give the rep 10′s across the board. Don’t try to be thoughtful and detailed and put down a 7 or an 8 or a 9. A lot of times anything below a 9 or 10 counts as a zero (no, for real) and guess who it comes back to? That’s right, the customer service rep.
At my job anything below a 10 is zero and our store is graded on our survey % so if anyone even puts 9s across the board it’s a 0 in the end and heavily brings down our stores score- which can lead to firings,
corporations: more horrible than i thought
Saw this at a McDonald’s once and when my dad worked at Kohls they had a similar policy. Always mark highly satisfied if you were happy with your service
corporate is full of insane morons that lack humanity for charts like this to exist
Oh is this not common knowledge yet??
This applies to literally any situation in which you’re asked to give customer feedback on any kind of scale. Anything short of pure 10/10 can get someone written up, cost them some pay or cost them their entire job.
I was doing food delivery a year ago and enough people gave me 4/5 instead of 5/5 on the app that my overall score bordered on only a 90% or whatever and if it dropped just a point below that I’d have been booted permanently out of the system. This was also my only source of income at the time other than patreon, which just covered our rent, so this was my only source of money for gas or clothes or anything else. For some people it’s their only source of income INCLUDING rent……..or they literally just live in their car that they use to do these deliveries.
Give perfect 10′s to every single employee of every type of business if you don’t want to risk putting somebody out on the street, for real.
Yeah.
In an ideal world it would be great if there was an option like what OP suggests. But in this world corporations would never honestly ask our opinion of them like that.
Those “how was your experience” surveys aren’t to actually give the corporation feedback on anything. They’re simply there to provide a way to blame employees for whatever happens, hold them to an impossible standard, and then use this as an excuse for low pay and otherwise terrible treatment.
Still give the highest possible rating, whenever you can. The corporation will still find other ways to their goal. But I still feel like it’s better to give them a small roadblock than lay out a red carpet for them.
